Privacy Policy
1. Overview
InsurAI Pty Ltd (“InsurAI”, “we”, “our”, “us”) provides AI-powered software and services for insurance workflows, including:
- PolicyAI – document intelligence and Q&A
- ConsentAI – consent and disclosure capture
- JordanAI – conversational intake and assistance
- Platform tools (including policy management systems, workflow engines, and integrations)
- Any current or future products developed by InsurAI
We are committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
Personal Information
- Name, email address, phone number
- Address and business details
- Insurance-related information (e.g., policy details, risk information)
Sensitive Information (where applicable)
- Financial or insurance disclosures
- Claims-related information
Technical & Usage Data
- IP address, browser type, device information
- Chat interactions with AI systems
- Uploaded documents (e.g., PDS, policy schedules)
- API and system logs
3. How We Collect Information
We collect information when you:
- Use our website or applications
- Interact with AI systems (e.g., PolicyAI, JordanAI)
- Upload documents or data
- Integrate with third-party systems
- Communicate with us
4. How We Use Your Information
We use information to:
- Deliver and improve our services
- Process insurance-related workflows
- Generate AI-driven outputs
- Maintain compliance records (e.g., consent logs via ConsentAI)
- Ensure security, performance, and system integrity
- Meet legal and regulatory obligations
5. AI & Automated Processing
InsurAI uses artificial intelligence to:
- Analyse user inputs and documents
- Extract structured information
- Generate responses and workflow actions
- AI outputs are informational and assistive only
- Outputs may require review by a licensed broker or adviser
- InsurAI does not make binding insurance decisions
6. Disclosure of Information
We may disclose information to:
- Insurance brokers, insurers, and underwriting partners
- Technology providers (hosting, analytics, APIs)
- Regulatory authorities where required
- Integration partners (e.g., broker management systems)
We do not sell personal information.
7. Data Storage & Security
- Data is stored on secure cloud infrastructure
- Encryption is used in transit and at rest
- Access is restricted to authorised personnel
Where possible, data is stored in Australia. Some services may involve overseas processing.
8. Data Retention
We retain information only as long as necessary for:
- Service delivery
- Compliance and regulatory obligations
- Audit trails (especially for consent and transaction records)
9. Access & Correction
You may:
- Request access to your personal information
- Request corrections if inaccurate
Contact us at contact@insurai.com.au
10. Cookies & Analytics
We use cookies and analytics tools to:
- Improve system performance
- Understand user behaviour
You can manage cookies via your browser settings.
11. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be published on our website.